Thank you for purchasing kitchen supplies from our website. To safeguard your consumer rights, please carefully read the following terms and conditions before requesting a return or refund:

I. Return Eligibility

You may request a return without providing a reason within 14 days from the date you sign for the delivery of the item (with the exception of certain special items, such as custom-made goods, single-use products, etc.; specific exceptions are detailed on the individual product pages).

Returned items must remain in brand-new condition and be suitable for resale. This includes, but is not limited to: intact original packaging, complete accessories, and an absence of any signs of use or human-induced damage.

If an item suffers from quality defects, transit damage, or if the wrong item was shipped, please contact our customer service team within 48 hours of signing for the delivery and provide relevant supporting evidence (such as photos or videos).

II. Refund Information

Once we receive the returned item and verify that it meets our return criteria, we will process your refund within 5–7 business days.

Refunds will be issued via the original payment method used for the purchase; the actual time it takes for the funds to appear in your account depends on the processing times of your specific payment provider.

For returns due to personal reasons (e.g., you simply do not like the item or it does not fit your needs), the return shipping costs must be borne by the buyer. However, if the return is due to product quality issues or a shipping error on our part, the return shipping costs will be covered by this website.

III. Return Process

Contact our customer service team to submit a return request and obtain a Return Authorization.

Follow the provided instructions to properly package the item and ship it back to us.

Provide a valid shipping tracking number so that we may monitor the progress of your return.

IV. Return Address

Address: 2870 N TOWNE AVE APT 154
POMONA, CA 91767

(Please do not ship the item back until you have received confirmation from our customer service team; unauthorized returns may not be accepted or processed.)

V. Non-Returnable Items

Returns or refunds will not be granted under the following circumstances:

The item has been used or shows signs of human-induced damage.

The return request is submitted after the designated return period has expired.

The item is missing its original packaging, accessories, or tags/labels.

The item has been damaged due to improper use or cleaning.

If you have any questions regarding this policy, please feel free to contact our customer support team; we are always happy to assist you.